WHO WE ARE
Our website address is: https://khalesshop.com
Thank you for visiting KhalesShop. Please read this Privacy Policy, Terms & Conditions, Shipping & Delivery, Return & Refund Policies providing consent to document in order to have permission to use our services.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
Privacy Policy
Welcome to the www.khalesshop.com. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.
This Privacy Policy governs the manner in which KhalesShop collects, uses, maintains and discloses information collected from users of the www.khalesshop.com website. This privacy policy applies to the Site and all products and services offered by KhalesShop.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
KhalesShop may collect and use Users personal information for the following purposes:
- To improve our Site
we may use feedback you provide to improve our products and services. - To send periodic emails
we may use the email address to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
+8801732 333393
support@khalesshop.com
Refund Process
If your pre-paid order is canceled due to unavailability of the product or any other reason pertaining to KhalesShop, you shall be entitled to a full refund by KhalesShop which shall be processed and executed within 7 to 10 working days.
Payment Policy
KhalesShop can change the price of the ordered, the price fluctuation can be due to currency devaluation, shortage of product or any other unforseen incident. In such case KhalesShop will let the customer know the new price and if the customer agrees then only KhalesShop will dispatch the product.
RETURN & REFUND POLICY
Thank you for visiting khalesshop.com where we are engaged in providing you with a pleasurable shopping experience, day in and day out. In case of a refund or exchange, we offer our customers a ‘Refund and/or Exchange Policy’ within three (03) days of delivery.
In order to acquire a refund and/or exchange you are requested to write to our support team at support@khalesshop.com. Subsequently you may also use our ‘Lodge a Complaint’ page on the website.
Just select ‘Claim’ from the options and place a request to initiate the process.
Logistics personnel will collect the product from your doorstep and the customer will not be in any way charged additional for a refund and/or exchange.
In case of product loss or product damage of any sorts, the company will not be liable to provide with a refund and/or exchange. However a refund is acceptable only when the product returned is devoid of any damage and is intact in its totality.
FEATURES OF REFUND AND EXCHANGE POLICY
**Please note an exchange on the account of a mismatch or fault is dependent on availability of stock. This exchange without any additional charges.
**An exchange can only take place once our Quality Control (QC) personnel have completed and reported due inspection.
**Please note, khalesshop.com does not offer refund and/or exchange on undergarments, shape wear products (men and women), wrist watches, mobile phones and other electronic items.
**In order to claim warranty on our selection of electronic items that bear manufacturer’s warranty, kindly contact vendor/manufacturer/authorized dealer directly.
We thank you once again for shopping at khalesshop.com and wish you a satisfactory experience time and time again.